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Privacy Policy

Effective Date: November 10, 2025

Michelle’s Therapies (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or receive care at our offices.

1) Who We Are

Michelle’s Therapies is a licensed acupuncture and holistic health practice with two convenient locations.

Main Office
1413 South Patrick Dr., Suite 3
Satellite Beach, FL 32937

Additional Location
2070 Meadowlane Ave.
Melbourne, FL 32904

Phone: 321-467-4848
Email: mzamora.acu@gmail.com
Website: www.michellestherapiesacu.com

2) Scope of This Policy

This policy applies to information collected via our website, online forms, scheduling tools, email, text messages, and in-person interactions.

For any protected health information (PHI) collected in connection with your care, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices (NPP)—available at either office or by request—explains how we use and disclose PHI for treatment, payment, and healthcare operations.

3) Information We Collect

a) Information You Provide

  • Contact details (name, email, phone, address)
  • Appointment requests, intake forms, health history
  • Insurance and billing information
  • Payment details processed through a secure provider

b) Information Collected Automatically

  • IP address, device/browser details, pages viewed, timestamps
  • Cookies or similar technologies for functionality and analytics

c) Information From Third Parties

  • Scheduling/billing platforms and insurance verification services
  • Payment processors
  • Website analytics tools (aggregated usage data)

4) How We Use Information

  • Schedule and manage appointments; communicate about your care
  • Process payments and verify insurance benefits
  • Operate, secure, and improve our website and patient experience
  • Send appointment reminders and, with consent, wellness updates
  • Comply with legal, regulatory, and professional obligations

5) How We Share Information

We do not sell personal information. We may share information only as necessary with:

  • Service providers (hosting, EHR/EMR, scheduling, billing, messaging) under confidentiality and, when applicable, Business Associate Agreements
  • Insurance entities and billing partners for coverage verification and claims
  • Regulatory/Legal authorities when required by law or to protect rights, safety, and security
  • Professional advisors (e.g., accountants, attorneys) under confidentiality obligations

6) Cookies & Analytics

We may use cookies to remember preferences and improve site performance. We may also use analytics tools (e.g., Google Analytics) to understand aggregated usage. You can adjust cookie settings in your browser; some features may not function properly without cookies.

7) Email & SMS Communications

  • Transactional messages: Appointment reminders and important updates may be sent via email/SMS. Message and data rates may apply. Opt out of texts by replying “STOP”; unsubscribe from emails via the link provided.
  • Educational/promotional messages: Sent only with your consent. You may withdraw consent at any time.

8) Your HIPAA Rights (PHI)

Under HIPAA, you may have rights to access your medical record, request amendments, request restrictions, receive an accounting of disclosures, and request confidential communications. To exercise these rights, contact us at mzamora.acu@gmail.com or 321-467-4848.

9) Data Security

We implement administrative, technical, and physical safeguards designed to protect information against loss, misuse, and unauthorized access. No system is completely secure; please notify us promptly if you suspect unauthorized activity.

10) Data Retention

We retain information as necessary to provide services, meet healthcare record-keeping requirements, resolve disputes, and comply with legal obligations. When no longer needed, records are disposed of securely.

11) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children. For minors receiving care, a parent or legal guardian must provide consent as required by law.

12) Insurance & Payment Information

Insurance information is used to verify benefits and submit claims. Payments are processed by PCI-compliant processors. We do not store full payment card numbers on our systems.

13) Third-Party Links & Tools

Our website may link to third-party sites or use embedded tools (e.g., maps, scheduling widgets). These parties have their own privacy policies. Please review their policies before providing information.

14) Your Choices

  • Request updates or corrections by emailing mzamora.acu@gmail.com
  • Unsubscribe from marketing emails via the link provided
  • Opt out of SMS by replying “STOP”
  • Adjust browser cookie settings to manage tracking

15) Florida Privacy Notice

As a Florida healthcare provider, Michelle’s Therapies complies with applicable state and federal privacy laws. Contact us if you have questions about your privacy rights under Florida law.

16) Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates are effective upon posting with a new effective date. Material changes will be highlighted for a reasonable period.

17) Contact Us

Michelle’s Therapies
Attn: Privacy Officer
1413 South Patrick Dr., Suite 3
Satellite Beach, FL 32937
Phone: 321-467-4848
Email: mzamora.acu@gmail.com
Website: www.michellestherapiesacu.com

If you believe your HIPAA privacy rights have been violated, you may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights. You will not be penalized for filing a complaint.

18) Notice to Visitors Outside the U.S.

Our website and services are intended for U.S. residents. By using the site, you consent to the processing and storage of your information in the United States, where privacy laws may differ from those in your country.